About sap support
About sap support
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In case the support engineer is not able to respond to my concern over the chat session, will I would like to get started on the case submission approach once again? No, Should the support engineer is struggling to solve your concern at the time, they will continue the situation submission approach in your case.
Got an IT problem? You may be waiting some time as interaction is often inconsistent and tickets can again up.
SAP once more sets the conventional in purchaser support innovation, with SAP for Me acknowledged for its AI-run characteristics, personalized person knowledge, and seamless support services. Proud for being honored from the ASP!
Scheduled appointments call for a minimum of forty eight hrs discover to permit engineers to prepare for the session. See our FAQ For additional specifics.
Should you have any questions about these or other support subjects, you should never be reluctant to Get in touch with CIC.
“Using Dawn has enabled quick here interaction concerning IT groups, together with other departments. Automation and agile Doing work is paramount to An effective support desk and Sunrise plays a key part in acquiring this.”
Request a remote company in your behalf, and make sure all stipulations, to make certain a prosperous service booking
Qualified Chat for VAR-d support companions as well as their stop customers A features permitting VAR-sent support partners to work website with Professional Chat for his or her end buyers' systems is at the moment not available.
Should you be an on-premise consumer, make sure your remote connection is open here up and provide precise, valid interaction knowledge. See SAP Understanding Foundation Write-up 2633442 for particulars.
Aid with User Administration for example S-user administration, authorization inquiries or password reset assist
If you choose one particular of these merchandise areas to plan a session and then reference a distinct product spot that is not inside the record, the session will probably be transformed to a daily created scenario.
Should you have any questions about these or other support topics, you should usually do not be reluctant to Get hold of CIC.
You’re scaling up, you’re rising, you’re profitable as well as your IT company is lagging driving and struggling to maintain up.
The chat transcript and each of the attachments will almost always be captured and recorded as part of your situation log, whether the challenge is settled immediately or not.